We want you to be completely satisfied with your purchase of Jim Koontz’s book. If, for any reason, you are not happy with your order, you may return it within 10 days from the date of purchase for a full refund, excluding shipping charges. The book must be in its original condition, and the return shipping costs will be the responsibility of the customer.

To initiate a return, please contact our customer service team via our contact form with your order number and a brief explanation of the reason for the return. Once your return is approved, we will provide you with instructions on how to send the book back. Upon receiving the returned item, we will process your refund promptly.

Please note that refunds will be issued to the original payment method used during the purchase. We appreciate your understanding, and we are here to assist you with any questions or concerns regarding your order.